Refund policy

Return and Refund Policy

Requesting a return

To request a return, email hello@shopproperhours.com within 14 calendar days after delivery. Include your order number, the items you wish to return, and the reason for your request.

Contact us before shipping anything back. We will provide authorization, instructions, and the return address. Approved returns must be shipped within 14 calendar days after authorization.

Return authorization permits you to send the item for inspection; it does not guarantee a refund.

Return eligibility

Change-of-mind returns must be unused, unworn, unaltered, and in their original condition, with original packaging, tags, and all included accessories.

Items showing use or customer-caused damage—including scratches, stains, odors, stretched strap holes, or alterations—are not eligible for a change-of-mind refund.

We inspect all returns. If your return does not meet these conditions, we will explain the reason and provide supporting photographs where appropriate. We will contact you to arrange the item’s return and explain any applicable shipping costs before proceeding.

Return shipping and fees

Customers pay return shipping for change-of-mind returns. Original delivery charges are not refundable for these returns, except where required by law.

Use protective packaging. We recommend a tracked shipping service and appropriate insurance for valuable items. Keep your shipping receipt until the return is resolved.

There is no restocking fee for eligible returns.

Defective, damaged, or incorrect items

Inspect your purchase upon delivery. If it arrives damaged, is incorrect, or has a suspected defect, email hello@shopproperhours.com as soon as possible and no later than 14 calendar days after delivery. Include your order number, a description of the issue, and photographs where possible.

The same 14-day reporting deadline applies to defective, damaged, and incorrect items under our store return policy. Requests reported after this window are not eligible under this policy, except where applicable law or warranty coverage requires otherwise.

Retain the item and its packaging, and contact us before shipping anything back. Use necessary to discover a defect does not automatically disqualify a claim reported within the deadline.

Proper Hours covers return shipping for confirmed defective, arrival-damaged, or incorrect items. We will provide return instructions and arrange a prepaid label or another shipping method at our expense.

After assessment, we will arrange an appropriate refund, replacement, or repair. Normal wear, misuse, alterations, and accidental damage are not manufacturing defects.

The 14-day deadline does not limit rights provided by applicable consumer law or coverage under an applicable product warranty.

Refunds

We will inspect your return and notify you of the outcome within 10 business days after receiving it. If approved, we will issue the refund within that same period to your original payment method, including applicable taxes on refunded items.

If we refund a defective, arrival-damaged, or incorrect item, we will also refund any original delivery charge attributable to that item.

Your bank or payment provider may require additional time to post the refund. If you have not received an expected refund, contact hello@shopproperhours.com.

Exchanges

For a different size, color, or item, contact us within 14 calendar days after delivery. We will confirm availability and explain the return and replacement process. Change-of-mind exchanges remain subject to the eligibility and shipping conditions above.

Your rights

This policy does not limit any rights or remedies available under applicable consumer law or any applicable product warranty.

For assistance, email hello@shopproperhours.com.