Shipping policy

Shipping Policy

Where we ship

Proper Hours currently ships to the 48 contiguous states and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order processing

In-stock orders are processed and handed to the carrier within 2-3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing time is separate from carrier delivery time. Any different shipping schedule for a preorder, made-to-order, or special-order item will be stated before purchase.

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and options to accept the delay or cancel for a refund.

Shipping charges and delivery estimates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Available shipping services and estimated transit times depend on your delivery address and the items ordered. Carrier transit estimates begin when the carrier receives your package. Delivery dates are estimates unless a service is expressly identified as guaranteed.

Tracking

We will email your shipping confirmation and tracking information when your order ships. Tracking updates may take time to appear after the carrier receives the package.

Address changes and cancellations

Please check your shipping address carefully before completing your order.

If you need to change your address or request cancellation, email hello@shopproperhours.com as soon as possible with your order number. We will try to accommodate your request, but changes or cancellations may not be possible once processing or shipment has progressed.

Delivery problems

If tracking shows an unusual delay, your package appears lost, or it is marked delivered but you cannot locate it, contact hello@shopproperhours.com promptly. We will help investigate with the carrier and work with you on an appropriate resolution.

If a package is returned because of an incomplete or incorrect address, or because delivery was refused, we will contact you to discuss reshipment or any applicable refund. Additional shipping charges may apply where the delivery issue was not caused by Proper Hours.

Damaged or incorrect items

Inspect your purchase upon delivery. Report damaged or incorrect items as soon as possible and no later than 14 calendar days after delivery by emailing hello@shopproperhours.com.

Include your order number, a description of the issue, and photographs where possible. Retain the item and packaging, and contact us before returning anything.

Proper Hours covers return shipping for confirmed arrival-damaged or incorrect items, as described in our Return and Refund Policy.

Contact

For shipping questions, email hello@shopproperhours.com.

This policy does not limit your rights under applicable consumer law.